SHIPPING & RETURNS

SHIPPING POLICY

At Aurelia, every candle is hand-crafted and packaged with care to ensure it arrives safely and beautifully. All orders are processed within 3–5 business days.

Because our candles are hand-poured in small batches, processing may be slightly longer during high-volume seasons. You will always receive a confirmation once your order is on the way.

Shipping Time & Rate

Shipping typically takes 3–7 business days, depending on your location and carrier.

You will receive a tracking number as soon as your package is shipped. Shipping rates are calculated at checkout based on your location and the weight of your order.

Damaged or Lost Packages

If your order arrives damaged, incomplete, or does not arrive at all, please contact us within 48 hours with photos of the issue. We will gladly offer a replacement or a solution. Your satisfaction comes first.

Address Accuracy

Please double-check your shipping information before completing your order. We are not responsible for delays or lost packages caused by incorrect addresses.

RETURN & EXCHANGE POLICY

Due to the nature of our handcrafted candles, we do not accept used product returns.

However, if your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will gladly replace the item or provide a suitable solution.

Refunds are offered on a case-by-case basis for items that arrive damaged and Photos will be required to help us resolve the issue quickly. Once approved, a store credit will be credited. If your item arrives damaged or you received the wrong product, we are happy to send a replacement at no additional cost.

Final Sale Items

Custom candles, discounted items, and limited-edition releases are final sale and cannot be returned or exchanged.

Need Help?

Your satisfaction means everything to us.

If you have any questions or concerns about your order, please email us — we’re always here to help.

Aureliabydami